Return Policy :All sales are final but you may receive E-Credit for any merchandise that you are not satisfied with. An E-Credit may be used towards any purchase made online with an exception to Gift Cards. E-Credits may not be used towards the purchase of a gift card, are not valid on previous purchases and expire 90 days after the issue date. All items that you wish to return must be received by Roxana Terry Inc within 30 days of the date the package was received by the customer, based on postal tracking. All merchandise must have the tags attached and be in the new and unused condition. Shipping and handling charges will not be refunded.* Merchandise can only be returned via mail and may not be returned in person at a Roxana Terry office. Please note that this Return Policy applies only for online purchases .
Once an order is placed you may not cancel an order. In rare circumstances you may be able to stop shipping by contacting Roxana Terry’s Customer Service department M-F, 9 to 5pm PST at 310 995 7556. THIS DOES NOT GUARANTEE that the order will be cancelled. Roxana Terry INC does not accept any form of cancellations by email.
If you select one of the SIGNATURE REQUIRED boxes (an option located at the end of the checkout process) the shipping procedure will be the following
NO SIGNATURE REQUIRED. I authorize Roxana Terry inc to deliver my package with no signature required. I understand that once the package is shipped, it is the recipient’s responsibility to track and obtain the package. All orders sent out by Roxana Terry inc are insured through UPS. This is not an option on orders over $500.
SIGNATURE REQUIRED. I authorize Roxana Terry inc to deliver my package with a signature required. I understand that once the package is shipped, it is the recipient’s responsibility to be available to accept the package. If the package is not accepted on the third delivery, the recipient will be charged a new delivery fee to reship the merchandise. All orders over $500 must be shipped with a signature required.
If neither box is selected at the end of the transaction then all orders over $200 will automatically be shipped with a SIGNATURE REQUIRED. Orders $200 or below will be shipped with NO SIGNATURE REQUIRED.
EXCHANGE FOR ONLINE PURCHASES BY MAIL:
- Complete the Return Form by listing the return reason code and return quantity. Retain your original order invoice for your records. Please indicate the item you are returning by placing a check mark on the return box.
- Pack and seal your merchandise securely (in the original package if possible) and include the completed Return Form . Please note that all shipping charges are the customer’s responsibility and will not be paid for or refunded.
- Mail package to: Roxana Terry Inc. Attn: Web Return.
- When returning by mail, allow 3 to 4 weeks from the shipping date to receive your e-credit. E-Credits may be used only for purchases made online.
*If Roxana Terry inc shipped an item(s) that was different from the Original Invoice or was damaged when you received it and you would like a refund or to exchange the item(s), please contact customer service and we will gladly refund your shipping costs for that item(s) and issue a mailing label to send back merchandise. In addition, if you would like to return the merchandise, we will give you a full refund by the method of payment used for the purchase.
Roxana Terry inc policy is to respect and protect the privacy of our users. This policy statement tells you how we collect information from you and how we use it. Roxana Terry inc wants to make your online experience as easy and enjoyable as possible.
With your permission, the personal information you give us and information about your order may be shared with third parties. This information may be combined with other personally identifiable information available from our records and other sources. This information will be used to enhance our future marketing efforts. It may also be used by our marketing partners to bring you offers of interest. Roxana Terry inc occasionally shares other information about our users with advertisers, business partners, sponsors and other third parties in aggregate, not as individuals. This data is used to customize Roxana Terry inc content for our users.
Roxana Terry inc needs to collect this information for fulfilling prizes, tracking/verifying compliance with federal, state and local laws and/or for editorial and feedback solicitation purposes. When we intend to use personal information, we will tell you up front so that you can decide whether you want to give us the information or not. For example, we may want to send you materials via e-mail or regular mail at your request. In case any personal information changes, we will endeavor to provide a way to correct, update or remove the personal data you gave us.
We value our relationship with our guests of all ages. We welcome parents and their children to explore our site together. In accordance with the Children’s Online Privacy Protection Act, we will not gather or use personal information from any guest who indicates they are less than 13 years of age. We invite their parent or guardian to assist the pre-teen guest in any sweepstakes or ordering activity with Roxana Terry inc. If we become aware that we’ve gathered personal information from a minor, we will remove that information from our records immediately.
LINKS TO OTHER SITES
Users should be aware that when you are on Roxana Terry Online, you could be directed to other sites that are beyond our control. There are links to other sites from Roxana Terry Online pages that take you outside our service. These other sites may send their own cookies to users, collect data or solicit personal information. Always be aware of where you end up!
Please keep in mind that whenever you give out personal information online that information can be collected and used by people you don’t know. While Roxana Terry Online strives to protect its user’s personal information and privacy, we cannot guarantee the security of any information you disclose online and you do so at your own risk. Roxana Terry inc policy does not extend to anything inherent in the operation of the Internet, and therefore beyond Roxana Terry inc control, and is not to be applied in any manner contrary to applicable law or governmental regulation.
We reserve the right at our discretion to make changes to this policy at any time. Please check this page periodically for changes.
At www.roxanaterry.com we protect the integrity of our customers’ credit card information. We use Secure Socket Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.