How does the shipping process work?
All orders are subject to credit verification prior to shipment. Orders with Ground Shipping will typically arrive within 8 to 9 business days (may take up to 10 business days) (FREE SHIPPING OVER $100.00). Express Shipping will typically arrive in 2 to 5 business days (MAY FEE APPLY) (may take up to 5 business days). Orders placed after 3:00 pm PST will not be processed until the following business day. We ship all orders out via UPS Monday through Friday; orders are not shipped out Saturday or Sunday. Other shipping options are available on select merchandise. Please contact customer service for more information 310 995 7556
Does Roxana Terry inc ship merchandise to any state within the U.S.?
We do not offer express delivery to Hawaii, Puerto Rico, Canada or any international addresses. Shipping rates in these areas are subject to an additional charge. Please contact customer service for more information 310 995 7556
Can I ship to multiple addresses?
You can only ship to one address each time you checkout. If you need to send items to different addresses, you will need to place each order separately.
Do you ship to P.O. addresses?
At this time we do not ship to P.O. or military addresses.
Holiday Shipping Friday, Dec. 19th is the LAST DAY to ship EXPRESS and guarantee
Add 1 day for all orders submitted after 2 pm PST. We do not ship on Saturdays or Sundays. FREE Ground Shipping is offered for orders that are $100 or more after discounts and promotions are applied. This offer excludes the purchase of gift cards and special orders. You have the option to choose whether or not you would like a signature required. All orders that are over $250 will be shipped signature required. Occasionally, due to popular demand an item may be out of stock at the time that you place your order. In these instances you will be notified regarding back ordered items and should expect a delay in delivery.
SHIPPING STANDARD 6 to 9 Business Days* (may take up to 10 business days) $5.95
SHIPPING EXPRESS 2 to 5 Business Days* (may take up to 6 business days) $9,95
* You will be contacted if an item is out of stock at the time you place your order. In these instances you will be notified regarding back ordered items and should expect a delay in delivery.
Payment Methods : What methods of payment can I use to pay for my order? We accept :
What is the difference between an E-Credit and a Gift Card?
A Gift Card is a prepaid card issued by Roxana Terry Inc. for the purchase of merchandise online (www.roxanaterry.com)
Gift Cards are available in denominations of $25, $50, $75, $100, $250 or $500 online
E-Credits expire 90 days from the issue date and may not be used on previous purchases or towards the purchase of a gift card. E-Credits are issued as a result of an online exchange/return; it can only be used for purchases made on Roxana Terry Online (www.roxanaterry.com).
Can I pay for my online order a with Roxana Terry’s Gift Card?
Absolutely! Gift cards may be used online . Just enter the code on the back of your Roxana Terry’s Gift card
Is my credit card number and information secured?
Yes! We protect the integrity of our customers’ credit card information. We use Secure Socket Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us